Last Updated: August 31, 2026
At Voodoo Shop New Orleans, we want you to be satisfied with your purchase. This Refund & Cancellation Policy explains when orders may be canceled, returned, exchanged, or refunded.
By placing an order through our website, you acknowledge and agree to the terms below.
1. Order Cancellations
We understand that circumstances can change. If you need to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests should include your:
- Name
- Order number
- Email address used for the order
- Reason for cancellation, if applicable
We will make reasonable efforts to cancel an order before it has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it. In that situation, the order may be subject to our return policy.
2. Refunds for Canceled Orders
If we approve a cancellation before the order has been shipped, we will generally issue a refund for the eligible amount paid for the canceled order.
Refunds are normally returned to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, credit-card company, or payment provider.
3. Returns
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.
When contacting us about a return, please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging when appropriate
- Any other information reasonably necessary to evaluate the claim
We will review the request and provide instructions if a return is approved.
4. Damaged or Defective Products
If your order arrives damaged or you receive a defective product, please contact us promptly.
Depending on the circumstances, we may offer:
- A replacement
- A store credit
- A partial refund
- A full refund
The available remedy may depend on the nature of the issue and the availability of the product.
Please keep the original packaging and product until your claim has been reviewed, as we may need photographs or other information to evaluate the condition of the shipment.
5. Incorrect Items
If we send you an item that is different from the item you ordered, please contact us before returning the product.
We will review the order and, where appropriate, provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.
6. Non-Returnable Products
For health, hygiene, safety, personalization, or other legitimate business reasons, certain products may not be eligible for return once opened or used.
Examples may include:
- Opened oils
- Opened herbs or botanical products
- Incense or consumable products that have been opened
- Used candles
- Personalized or customized products
- Items that cannot reasonably be resold due to hygiene or safety considerations
Any product-specific return restrictions will apply where clearly stated on the product page or at checkout.
7. Items That Cannot Be Returned
A return or refund may be denied when:
- The product has been used or damaged after delivery
- The product is returned without prior authorization when authorization is required
- The product is missing components or accessories
- The product has been altered or modified
- The return is outside the applicable return period
- The customer cannot provide sufficient information to verify the purchase
- The product is otherwise ineligible for return under applicable law or the terms provided at purchase
Nothing in this policy limits any mandatory consumer rights that cannot legally be waived.
8. Return Shipping
If an item is returned because it is defective, damaged upon arrival, or incorrectly shipped by us, we may provide or reimburse reasonable return shipping costs, where appropriate.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated.
Original shipping charges may not be refundable except where required by applicable law or where the return is due to an error on our part.
9. Refund Processing
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
We cannot control the processing time of third-party financial institutions.
10. Partial Refunds
In certain circumstances, we may issue a partial refund rather than a full refund.
This may apply when:
- Only part of an order is affected
- An item has minor damage that does not make it unusable
- A customer agrees to keep an item with a disclosed issue
- Another circumstance warrants a partial refund
Any partial refund will be discussed with the customer where appropriate.
11. Lost, Stolen, or Incorrectly Delivered Packages
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
If tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the carrier.
We may assist with contacting or filing an inquiry with the shipping carrier where appropriate.
We are not responsible for packages that are stolen after confirmed delivery unless otherwise required by applicable law.
If you entered an incorrect or incomplete shipping address, please contact us immediately. If the order has already shipped, additional shipping or reshipment charges may apply.
12. Exchanges
If you receive an incorrect, damaged, or defective product, we may offer an exchange where the same product is available.
If the replacement item is unavailable, we may offer another appropriate remedy, such as a refund or store credit.
13. Sale and Promotional Items
Products purchased during sales or promotional events may be subject to additional return restrictions when those restrictions are clearly disclosed at the time of purchase.
Any such restrictions will not override rights that cannot legally be excluded.
14. Store Credit
Where applicable, we may offer store credit instead of a refund.
Store credit will be issued according to the terms communicated to the customer and may be subject to applicable expiration or other restrictions where permitted by law.
15. Fraudulent or Unauthorized Transactions
We reserve the right to cancel or refuse orders that appear fraudulent, unauthorized, abusive, or otherwise suspicious.
If an order is canceled for security or fraud-prevention reasons, we may notify the customer and refund eligible amounts to the original payment method.
16. How to Request a Refund or Cancellation
To request a cancellation, return, exchange, or refund, please contact us with your order details.
Voodoo Shop New Orleans
1007 Kerlerec St
New Orleans, LA 70116
United States
Phone: +1 (504) 225-4487
Please include your order number whenever possible so that we can locate your purchase quickly.
17. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes to our business, products, payment methods, shipping arrangements, or applicable laws.
The latest version will always be posted on this page, with the Last Updated date shown at the top.
18. Your Legal Rights
This policy is intended to explain our general refund and cancellation procedures.
Nothing in this policy is intended to remove, restrict, or replace any consumer rights or remedies that apply to you under applicable federal, state, or local law.
Important: This is a general e-commerce policy template and is not legal advice. Before publishing, make sure the return window, exclusions, shipping rules, and refund procedures match your actual business practices and the laws applicable to the customers you serve.